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POLICIES AT RULE OF THE JEWEL

Things You Need to Know

At rule of the jewel, we want to give our customers the best shopping experience. That’s why we believe our store policies should be fair, clear and transparent. Read about them below, and contact us with questions.

Shipping

Processing time

The time we need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.


Payment options

Credit/Debit card

PayPal

   
Returns & exchanges

We gladly accept returns, exchanges, and cancellations

Contact us within: 14 days of delivery

Ship items back within: 60 days of delivery

Request a cancellation within: 2 days of purchase

The following items can't be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

  • Digital downloads

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Should you receive your order damaged you will get a full refund upon return of the item

Questions about your order?

Please contact us if you have any problems with your order or have any further questions about our handmade accessories.


Privacy policy

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through ruleofthejewel.com or its related sites and services.

This company is hosted through Wix.com and therefore will this Privacy Policy not apply to the practices of third parties that we do not own or control, including Wix.com or any third party services you access through Wix.com. You can reference the Wix.com Privacy Policy to learn more about its privacy practices. 


Information We Collect

We may need to collect your relevant personal information (which you authorized by ordering from us) to fulfill your order, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order of jewelry, for example), if you contact us directly.

Why We Need Your Information and How We Use It

We rely on a number of legal bases to collect, use, and share your information, including:

  1. As needed to provide my services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;

  2. When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;

  3. If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;

  4. As necessary for the purpose of our legitimate interests, that does not override your rights or interests, such as

    1. Providing and improving our services, by for example (but not limited to) create aggregated statistical data, which we or our business partners may use to provide and improve our respective services, and

    2. Compliance with Wix.com's Policy and Terms of Use.​

  5. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages; 

  6. To comply with any applicable laws and regulations.

We use your information to provide the services you requested and in our legitimate interest to improve our services. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.


Information Sharing and Disclosure

Information about our customers are important to rule of the jewel. We share your personal information for very limited reasons and in limited circumstances, as follows:

  1. Wix. We share information with Wix.com as necessary to provide you our services and comply with our obligations under both the Wix.com Policy and Wix.com Terms of Use.

  2. Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as shipping companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.

  3. Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.

  4. Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to:

    1. Respond to legal process or to government requests

    2. Enforce our agreements, terms and policies

    3. Prevent, investigate, and address fraud and other illegal activity, security, or technical issues

    4. Protect the rights, property, and safety of our customers, or others.


Data Retention

We retain your personal information only for as long as necessary to provide you with my services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 1 year.


Transfers of Personal Information Outside the EU

We may store and process your information through third-party hosting services (such as Samsung Cloud) in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Samsung Cloud is Privacy Shield certified.


Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. we describe these rights below:

  1. Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting me using the contact information below.

  2. Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.

  3. Object. You can object to

    1. our processing of some of your information based on our legitimate interests and

    2. receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

    3. Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.


How to Contact Us

For purposes of EU data protection law, I, Line Staale, am the data controller of your personal information. If you have any questions or concerns, you may contact me at hello@ruleofthejewel.com. Alternately, you may mail me at:

Line Staale Ostlifaret 42 1476 Rasta Oslo, Norway